CONTACT US

 

Have any questions or concerns? 

We’re always ready to help!

Send us an email

GET IN TOUCH

Asikara by Laura Jane

​Cotton Court,

Church Street,

Preston,

PR1 3BY

Call Asikara

01772 283202

Email Asikara

info@asikara.co.uk

 

CUSTOMER SERVICE

Returns & Exchanges

How do I return an item?


We understand that everything isn't for everyone so if you do find yourself needing to return an item, please send us an email with your order number and information on what you'd like to return. We will follow up with instructions on where to send your item to and once it has been approved we will issue a full refund. Due to each item being handmade, you as a buyer are responsible for the shipping and any additional costs related to returning your item. If you have any queries just email them to laurajanefashions@hotmail.co.uk




What is your returns policy?


I gladly accept returns, exchanges and cancellations: Just contact me within: 14 days of delivery Ship items back to me within: 21 days of delivery Request a cancellation within: 24 hours of purchase All returns must be sent back in perfect condition as well as unwashed and unworn. Refunds will only be issued after being received and checked. Customers are responsible for the cost of shipping all returns and we will not be held responsible for any returns costs. The following items can't be returned or exchanged Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Personalised/custom orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale




Can I exchange an item?


Sure! You are free to exchange an item for something else in our store of the same value. First send us an email to let us know what you'd like to exchange and once your item has been recieved and approved we will give you credit or a refund so you can place a new order.





Shipping & Tracking

Do you provide International delivery?


We ship all over the world. If you cannot find your country listed here, don't worry, you can order your items from our Etsy store instead.




How do I track my order?


If you have paid for tracked shipping, you can track your order using the tracking number provided. Standard shipping is not a trackable service.




How can I contact your delivery partners?


All parcels are sent via Royal Mail unless otherwise stated. If you would like to contact Royal Mail please use their website.




What are your delivery options?


Our delivery prices are all calculated on weight. We offer standard shipping, signed shipping and tracked shipping. All of our parcels are sent via Royal Mail unless otherwise stated.




How long will my parcel take?


Each item in our store is handmade and may take up to 2 weeks to perfect. We at Laura Jane Fashion aim to have all garments shipped out within 1 week of your order.* Shipping times are as follows UK: 1-5 working days Europe: 3-7 working days USA: 5-7 working days ROW: 7-10 working days *Please note that all of these times are subject to the efficiency of Royal Mail





Custom Orders

Do you do custom orders?


Yes, we offer a bespoke service and all of our clothes and accessories can be customised to suit your needs, feel free to get in touch. We can also customise our current collection to suit your needs, read the 'garments your way' section to find out more. If you would like to submit a request for a custom order please read through the custom order terms and conditions.




Garments Your Way - Customise our collection to suit you


We at Asikara by Laura Jane offer a unique service where the customer can choose an existing design in our store and have it customised or resized to fit their needs and specifications. This also includes having one of our designs made in a fabric you already own or adding style elements to make our collection that little bit more personal. If you're interested in having a garment made your way, send us an email and we can talk through the details.




Custom Order Terms & Conditions


Please read the terms and conditions below in regards to all custom orders by Laura Jane Fashion Quotations

  • Quotations are valid for up to 30 days unless otherwise stated
  • Unless specified quotations do not include P&P/shipping costs; these will be added to the overall cost at the end of the order. This is because shipping costs are calculated by weight. We will always seek to find the cheapest most appropriate shipping costs.
  • We will not be liable for any import tax incurred at your port of entry and/or by Customs where applicable. (Quotations do not include any of these costs.)
  • We conduct business in £GBP only.
Orders
  • A quotation becomes an order when the appropriate documents have been received and/or returned if necessary and the agreed deposit has been paid.
  • In most cases we can produce CAD’s (Computer designs) or sketches of the agreed clothing. It is the customer’s responsibility to confirm the sketches and or add amendments.
  • We aim to produce the garment(s) agreed to the best of our ability. The customer must also be aware that we cannot be responsible for any garments that don’t translate as expected in reality.
  • An estimated complete date will be agreed between both parties and we will do our best to stick to these dates. If anything changes the customer will be made aware as soon as possible.
  • Deposits are non refundable on all custom orders
  • Deposits are included in the quotation price and if stated will be issued as a separate invoice.
  • Goods will only be dispatched after the final order amount is paid in full.
Cancellations
  • Balance on goods not paid 60 days after the order completion will result in a cancelled custom order. The order will then be used as the Laura Jane Fashion see fit.
  • Cancellations must be in writing before any of the work has been completed
Fittings
  • Both parties will agree on whether fittings should be done in person or instead are agreed measurements.
  • We cannot be responsible for ill-fitting garments based on customer stated measurements. It is the customer’s responsibility to check and agree on all measurements.
  • More complicated garments may require toiles (a mock up of the garment in inexpensive fabric before the real thing is produced). This is so that both parties can agree on fit and style without wasting money
  • Toile prices will be included in the final invoice.
  • We do not offer fittings on any custom orders outside the UK, but can accept customer stated measurements.
  • Customers are responsible for paying all of the transport costs required in regards to fittings. This can be payable at the time of ticket purchasing or can be added to the final invoice.
  • Customers may also have the option to visit Laura Jane Fashion or another agreed place for fittings.
General
  • Due to the nature of the order, custom orders are non returnable, non exchangeable and non refundable
  • Material, style and colour choices are individual and must be agreed by both parties.
  • We do accept customer fabrics, customers are responsible for any of their own fabric shipping costs.
  • We reserve the right to abort an order at anytime with good reason. In the event this happens the customer will be notified and the correct refund will be issued.
  • In the event of any breach of contract, your remedies shall be limited to damages and under no circumstances shall our liability exceed the price of the garment(s) made by us and, if not included in the price, the cost of the materials (excluding delivery charges).
  • Such Contract between us shall be treated as though it were executed and performed in the United Kingdom and shall be governed by and construed in accordance with the laws of the United Kingdom.
  • Any cause of action of the Customer with respect to the website or services ordered from Laura Jane Fashion must be instituted within six (6) months after any purchase or be forever waived and barred.
  • Nothing in this contract should be deemed to remove any of your statutory rights as a consumer.
If you have any issues or queries about our T&C please send us an email at laurajanefashions@hotmail.co.uk





Collaborations

Bloggers & Influencers


Interested in becoming a Brand Ambassador? Our next Featured Blogger? Or would like to feature our products in your next Vlog or post? Feel free to get in touch, we would love to hear from you.




Writers & Content Creators


Looking for somewhere to share your talents? Laura Jane Fashion are constantly on the look out for people for people like you. If you're interested in becoming part of our team, we'd also love to hear from you. Just drop us an email and we'll get back to you as soon as we can.





Store Policy

Information We Gather


We value our customer and want to keep in touch with you in various ways. We gather information from you via our website, through social media, our mailing list and we collection information through transactions e.g purchases & returns.




Privacy Policy


Thank you for visiting www.asikara.co.uk (the “Website”) or www.asikarabylaurajane.co.uk (the “Website”). This privacy and security policy (the “Policy”) explains the information we collect about you on the Website, as well as information collected when you visit pop up stores or otherwise communicate or interact with Asikara by Laura Jane, how we use the information, some of the security steps taken to protect the information, and the choices you have to review, revise and/or restrict our usage of this information. This Policy is part of the Terms & Conditions of Use that govern the Website and is binding on all Website users. If you have any objections to this Privacy Policy, you should immediately leave this website.




What Information We Collect & How We Use It


Asikara by Laura Jane collects information from our customers for a variety of reasons, including to improve our brand, provide incredible customer service, enhance your shopping experience and to communicate updates regarding our products, services and promotions. We collect information such as name, telephone number, email, postal address and payment information (“Personal Information”) that you provide when you register an account on our website, place an order, participate in a giveaway, promotion or survey, write product reviews, post customer-generated photographs and content and other user-generated content. We may use this information collected online to process and fulfill your order. We also collect email addresses in order to send you necessary order-related messages such as order confirmation and shipment confirmation notices. We maintain a record of your product interests, purchases and the above information in order to enable us or our business partners to improve and personalise your shopping experience on this website and to send you offers, promotions, or information that we believe may be of interest to you. In addition, we monitor site use and traffic patterns to improve our web site design and the products and services we offer as well as to determine what offers, promotions or information to send to you.




Policy Changes


Asikara by Laura Jane may frequently update this Policy including for new, unanticipated uses not previously disclosed. Any changes made will be posted here. By visiting and continuing to use the Website you agree to accept any changes made to this Policy. Feel free to contact us with any questions about our Policy.




Disclosure of Information


We will disclose information as we determine to be required by law. We do not share credit card or other payment information with third parties except for the purposes of processing payment for products and services you’ve ordered and as required by law. In addition, we may disclose credit card and other information we collect from you with an outside company with which we have contracted for their services to protect against fraud and the unauthorized use of credit and gift cards.




Reviewing Your Personal Information


You can always update your personal information or opt-out of our catalog mailing list or other communications from us. If at any time you would like us to update your information or you would like to opt-out, just click here to email Asikara by Laura Jane customer service. Please be sure to include your email address, full name and mailing address.





Sizing Chart

Asikara Standard Sizing Chart


Please see below our sizing chart information.
XSmall UK 6 Bust 77-80cm/30-32" Waist 65-68cm/26" Hips 85-88cm/33-35" Small UK 8/10 Bust 82-85cm/32"-34" Waist 70-73cm/28" Hips 90-93cm/35-37" Medium UK 12 Bust 88-91cm/34-36" Waist 76-79cm/30" Hips 96-99cm Large UK 14/16 Bust 95-98cm/36"-38" Waist 87-90cm/34" Hips 103-106cm/40-42" Worried about the fit? Send us your measurements at the checkout and we'll make the dress to fit you!




What sizes do you offer?


Womens Clothing XS-L which is equivalent to UK 6-14 Mens Clothing S-XL Bow Ties Neck size approx 14"-18" Standard each Bow Tie is adjustable. Headwraps Mini Wrap 11x42" Midi Wrap 15x47" Headwrap 21x60"